By purchasing items from  “MALATANONLINE”, the purchasing individual/entity “Purchaser” hereby confirms and agrees to the following Terms and Conditions. 

1.Definitions

1.1. MALATANONLINE  is an ecommerce platform that sells industrial products, accessories, and parts.

1.2. Purchaser: Any person that purchases through MALATANONLINE.

1.3. Ordered Items: A quantity of items purchased on MALATANONLINE.

1.4. Faulty Products: an imperfection in a product that has a manufacturing or design defect.

 2.  Content and Images

 2.1. Purchaser confirms that all images of products on MALATANONLINE are for illustrative purposes only. MALATANONLINE makes no guarantees or warrants that purchased items will be identical to depicted images.

2.2. Purchaser shall not rely on images when placing an order, and shall review full product details/description.

2.3. MALATANONLINE shall in no way be responsible for any variation from the product image to the delivered item.

2.4. Purchaser acknowledges that items requiring/ displayed with additional accessories / attachments are sold separately, unless expressly stated otherwise. 

 3. Information accuracy and availability of Products

3.1. Items displayed may be altered, changed, and or removed at MALATANONLINE sole discretion without prior notice.

3.2. Information displayed on MALATANONLINE relating to availability, price and description is subject to change without prior notice. MALATANONLINE  cannot guarantee permanent or continuous availability of all products. All orders are subject to availability at all times.

3.3. All information and materials contained on MALATANONLINE have been prepared solely for the purpose of providing general information about MALATANONLINE and the products and (where relevant) services that are provided.

3.4. All information and materials published on MALATANONLINE are provided in good faith as a convenience to the Purchaser and may be used for information purposes only and at all times in accordance with these Terms and Conditions.

3.5.  Purchaser acknowledges that items requiring and/or displayed with additional accessories are sold separately, unless description expressly states otherwise. 

4.Products

4.1. Purchaser shall use Ordered Products safely, properly, and in accordance with the general safety rules.

4.2. Purchaser acknowledges that Tools/ machines and equipment have limited support lives. As such, some items and/or some parts may be discontinued for reasons, such as but not limited to, manufacturer sole discretion, MALATANONLINE discretion, and/or government regulation, laws or directives.

5.Price Policy

5.1. Prices displayed on MALATANONLINE  are subject to change at any time, at MALATANONLINE  sole discretion, and without any prior notice.

6. Payment Options

6.1. Items purchased from MALATANONLINE may be paid for by:

a)  Credit Card

b)  Debit Card

c)  Cash of delivery for order of up to 60 OMR.

 6.2.  Purchaser confirms that card payments shall be processed upon placement of order.

6.3.  For cards denominated in a supported currency other than the Purchaser’s local currency, the Purchaser’s bank or card company may charge foreign conversion fees.

  7. Order Cancellation

7.1.  Save for Special Items and Special Orders, purchased goods may be canceled by the Purchaser subject to such cancellation taking place prior to shipment of products.

7.2. Where any refund is applicable to such cancellation, Purchaser acknowledges that refund amount(s) will be returned in the payment method used.

7.3. MALATANONLINE may cancel orders subject to the Purchaser’s notification of such decision.

7.4.  In the unfortunate event of MALATANONLINE cancelling an order, such decision to cancel will be notified to the Purchaser through the communicated email address.

7.5.  Any amounts deducted from the Purchaser for payment of order cancelled by MALATANONLINE shall be credited to the Purchaser’s account as soon as possible, and in any event within no later than 30 days of such cancellation.

 8. Shipping and Delivery

8.1.  Items ordered shall be delivered during regular working hours of 9:00 AM to 6:00 PM, or any other communicated time frame.

8.2.  Communicated time frames are estimates, and shall not in any way shape or form bind MALATANONLINE.

8.3. Delivery is made through third party delivery partner(s), and as such MALATANONLINE  is not responsible for any delay in delivery, but shall use its best endeavours to assist Purchaser in resolving delivery issues.

8.4.  Multiple items ordered may not all be delivered within the same shipment.

8.5.  Purchaser confirms acceptance of multiple items ordered being delivered through multiple deliveries.

8.6.  Delivery estimates are based on quantity available for shipping at the time of receiving the order. Back Order Items and items available with only partial quantities shall be shipped through multiple deliveries upon availability. 

8.7.  Shipping fees and delivery charges shall depend on the total quantity of items, weight, and shipping speed selected.

 9. Faulty Goods

9.1. Purchaser must notify MALATANONLINE within 72 hours of receipt of ordered item(s) suffering from any fault.

9.2.  MALATANONLINE may request Purchaser to return item(s) for testing and fault investigation purposes. MALATANONLINE may, in its sole discretion, deem such item(s) as ‘Faulty Products’. 

9.3. MALATANONLINE may, in its sole discretion, return, issue a refund, replacement, or repair item it deems as Faulty Products. 

10.Refund

10.1. Faulty Products may, in MALATANONLINE sole discretion, be refunded to Purchaser in accordance with the refund policy.

10.2. Refunds will be processed using the same method of payment utilized upon purchase.

11. Warranty

11.1. MALATANONLINE will endeavour to transfer to the Purchaser the benefit of any warranty or guarantee given by the manufacturer of Goods. Not all Goods are supplied with a manufacturer's guarantee and guarantees which may be provided by manufacturers will vary in duration. It is the Purchaser’s responsibility to check at the time of purchase as to the applicability of the guarantee and/or the terms of any manufacturer's guarantee. Where MALATANONLINE’s guarantee is provided, then it shall, free of charge, repair or, at its sole discretion, replace Ordered Items or, in the case of Services, re-perform Services which are proved to the reasonable satisfaction of MALATANONLINE  to be damaged or defective due to faulty materials, workmanship or design. If the Ordered Items are found by MALATANONLINE  not to be damaged or defective then MALATANONLINE  will be entitled to return the Ordered Items to the Purchaser at the Purchaser’s sole expense.  

11.2. Ordered Items shall be subject to manufacturer warranties, where available and applicable.

12.Marketing

12.1. MALATANONLINE may send the Purchaser information about the products and services offered which may be of interest to the Purchaser.

12.2. The Purchaser may opt out of receiving such marketing material at any time. If the Purchaser no longer wishes to be contacted for marketing purposes, the Purchaser shall inform MALATANONLINE  on the designated email address.

13.Product Review

13.1. MALATANONLINE  is neither responsible for, nor does it endorse, the content of any product review or statement posted. Any statements posted constitute the statements of the poster and are not the statements of MALATANONLINE . MALATANONLINE makes no representations as to the appropriateness, accuracy, completeness, correctness, correctness, suitability, or validity of any product review or statements posted.

13.2. By posting reviews of Ordered Items, the Purchaser confirms that:

1.       It is the sole author and owner of the intellectual property rights thereto;

2.       All "moral rights" that you may have in such content have been voluntarily waived by you

13.3.  Purchaser further agrees and warrants that it shall not submit any content:

1.    That is known to be false, inaccurate or misleading;

2.    That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;     

14.Indemnity

14.1. Purchaser shall indemnify and hold harmless MALATANONLINE, its officers, directors, employees, agents and shareholders from and against any costs, damages or other expenses that are payable (including costs of litigation and reasonable attorneys' fees) arising out of any claims by Purchaser or any third party relating to services, products,  including but not limited to infringements on any copyright, patent, trademark, trade secret, or other intellectual property right, or use of Ordered Items for illegal or prohibited purposes, or damages arising out of or attributable to improper use of Ordered Items.

16.2. The Purchaser shall indemnify MALATANONLINE for any losses resulting from gross negligence, recklessness, improper use of Ordered Items on the Purchaser’s part.

15. Privacy policy

15.1. All content submitted by the Purchaser may be used at MALATANONLINE’s sole discretion. MALATANONLINE  reserves the right to change, condense or delete any content on MALATANONLINE’s website, including content that MALATANONLINE deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. MALATANONLINE does not guarantee that you will have any recourse through MALATANONLINE to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, MALATANONLINE reserves the right to remove or to refuse to post any submission for any reason.

15.2. Purchaser acknowledges that MALATANONLINE is not responsible and that the Purchaser is solely responsible for the contents of any submission. None of the content that the Purchaser submits shall be subject to any obligation of confidence on the part of MALATANONLINE, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.

15.3.By submitting the Purchaser’s email address in connection with rating and review, the Purchaser agrees that MALATANONLINE  and its third party service providers may use the email address to contact Purchaser about the status and/or subject of the review and for any other purposes, including marketing purposes. 

16. Miscellaneous

16.1. Words importing the singular include the plural and vice versa and a gender includes every other gender.

16.2. headings are inserted for guidance only and do not affect the interpretation of these Terms and Conditions

16.3. These Terms and Conditions are entered into in the Sultanate of Oman and any dispute arising out of or in connection to these Terms and Conditions shall be referred to and resolved by the competent courts of the Sultanate of Oman